Application Support & Maintenance
Analyzing recurring issues to identify the root cause and implementing long-term solutions to prevent the problem from reoccurring.
Responding to and resolving incidents reported by users or identified through monitoring. This includes addressing issues such as bugs, errors, and system crashes.
Managing changes to the application, including updates, patches, and enhancements. This involves assessing the impact of changes, planning, testing, and deploying updates in a controlled manner.Ensuring the integrity and availability of data. This includes regular backups, data recovery planning, and addressing data-related issues.
Optimizing code and configurations to ensure optimal performance.
Regular security audits and vulnerability assessments are essential.
his includes regular backups, data recovery planning, and addressing data-related issues.
Addressing queries, and conducting training sessions to help users make the most of the application.
This aids in knowledge transfer and onboarding new team members.
This can involve feedback loops from users and regular retrospectives.
Associated with support and maintenance activities, optimizing resources, and ensuring efficient use of budgets
Generating reports on key performance indicators and usage patterns.
